General conditions of use
Acceptance of these terms and conditions of sale
Unless specifically stipulated with a written agreement between the parties, all orders are conditioned by the present general terms and conditions of sale, which prevail over any other documents such as brochures, press, catalogues or emails sent by the vendor, which only provide a general guide.
Offers / Prices / Orders
All our deliverable wine offers are valid within the limit of stocks available, excluding promotions, special offers and gifts. The prices are given in Euros, incl. VAT. Our offers are reserved exclusively to private individuals and must on no account be sold to trade retailers. Orders will be confirmed when the invoice is sent but this confirmation will only be definitive once the full price of the goods has been paid.
Payment terms and conditions
Goods should be paid for in full upon ordering, either by check made out to Château Roquebert, or by credit card such as Carte Bleue, Visa, Eurocard Mastercard, or by bank transfer to the our account, detailed as follows : Crédit Agricole Code BIC/SWIFT : AGRIFRPP869 IBAN : FR76 1690 6000 4287 0024 6640 477. No payment extension can be granted without our express, prior agreement.
Wines which can be delivered
An invoice will be made out in Euros, incl. VAT, by Château Roquebert and will be sent to the customer at the address indicated on the invoice. For all orders over 750 Euros incl. VAT sent in a single delivery to an address located on mainland France, delivery is carriage paid. For any order under 750 Euros incl. VAT, the customer will be required to contribute to transport costs and insurance to an amount of 25 Euros incl. VAT. And for multiple deliveries in mainland France, a contribution of 16 Euros incl. VAT will be required per delivery address. For deliveries overseas, please contact us by e-mail, or by telephone : 00 33 5 56 20 84 14.
We undertake to insure the goods for during their transport in mainland France and they are carried at our own risk. Our deliveries take, on average, 10 days as from the date the order settlement is received in our Quinsac offices. This delivery timeline is indicated so as to be as accurate as possible, but may vary in terms of supply possibilities and transport from Château Roquebert, as well as in terms of weather conditions. A late delivery cannot lead to damages, witholding payment or cancelling an order in progress. In any case, if one month after a customer has sent a written complaint the goods have still not been delivered, the sale can be resolved by one party or the other. The customers will be refunded, with no damages, within one month. In any event, delivery will only be provided on time if the customer has communicated the accurate address for delivery to the vendor. If there is any error in the latter, Château Roquebert will not be held responsible if it is unable to deliver the goods at the right time to the right place. At goods reception, it is the recipient’s responsibility to check the condition of the goods and report any breakages, damage or missing articles on the delivery note, and within the next 48 hours the recipient must send it by registered post with acknowledgement of receipt to the transporter, with a copy to the vendor, in order to preserve his/her legal rights. If there is a particular situation where the customer commits to collecting the goods him or herself, which has to be done within 2 months at most following notification that the goods are ready for collection, Château Roquebert will have the right to invoice extra storage costs at the amount of 12 Euros incl. VAT per case and per month.
Right of withdrawal
The customer has a period of seven clear days as from the order delivery date to return any unwanted products in their orginal packaging, for an exchange or for a refund, with no penalties apart from return transport costs. In all cases, the customer will be obliged inform the sales department of his/her decision in writing (e-mail, fax or letter) before returning the goods. These provisions, however, do not apply in the particular cases of products ordered with any customization or a specific request from the customer at the time of ordering (special formats, customized packaging etc). In the case of the products ordered being out of stock, Château Roquebert will be able to make a proposal for replacing these products, with the customer’s agreement, either by a different vintage or by an equivalent wine. If the customer exercises his/her right of withdrawal for a replacement product, the return transport costs will be carried by Château Roquebert.
Retention of Title Clause
By specific agreement, all goods remain our property until settlement in full of the invoices due. This will not prevent the buyer becoming liable for the goods as from delivery.
If a customer does not pay or does not collect the goods within the agreed time, and if the formal notice has remained without effect, the sale will be automatically rescinded at the vendor’s discretion and any advances paid by the buyer will be refunded . The vendor has the possibility to demand by court order that the products that have already been delivered, if there are any, be returned with no loss or damages.
Jurisdiction and Applicable Law
These general terms and conditions of sale are subject to French law, excluding those provisions relating to the Convention of Vienna. As concerns sales between private individuals, the directives and rules of European Union will be applied, in particular those relating to the Convention of Brussels.
Protection of Minors
In accordance with article L. 3342-1 of Public Health legislation which forbids selling alcohol to minors under the age of sixteen, when the buyer fills out the order form, he/she declares that he/she is over 16 years of age on the date of the order.
Alcohol abuse is bad for your health. Drink in moderation.
In accordance with the provision of Law n°98-536 of 1st July 1998, which transposes the directive 96/9/CE of 11th March 1996, related to the legal protection of data bases, Château Roquebert produces and owns all or part of the data bases which make up the current website. All the data which appears on this website (text, images, graphics, logos, icons) are protected by copyright.
This website has been declared to the CNIL (The French Information Commissioner’s Office) under n°707016. Any data gathered on the website interfaces can be used for external communication unless the customer refuses. This data can also be communicated to comply with legal and regulatory requirements. Applying article 27 of the Data Protection Law n°78-17 of 6th January 1978 means « you have the right to access, modify, rectify and delete any information which concerns yourself ».